Frequintly asked questions
In case you have any questions about Reskdstroy’s work, commissioned work, sizing or your order you can contact us via e-mail or fill out our contactform. We will respond within 24 hours!
Want to return an order. Click here for the return form.
Do you ship to my country?
Yes, we ship to all countries, worldwide
How long will it take before I receive my products?
Within 2-3 working days you will receive a mail with completed order and your tracking number.
Netherlands 1-2 working days
Europe 4-7 working days
Rest of the world 10-15 working days
Will I get a track and trace too?
Yes, we send you the tracking by mail.
My tracking code does not work, what now?
It’s possible that the first 2 days the tracking said ” not available” but a few days later it will work. If not please send an email to [email protected] with your ordernumber.
It seems that nothing happened with my tracking.
That’s possible, sometimes there a delay by the customs and the shipping takes a few days longer.
What are the shipping costs?
The shipping costs for people within the Netherlands is € 3.95.
For every other country the shipping cost wil depend on where you live.
I want to return my product or exchange for another
For all products, with exception for custom made, meaning all canvasses, applies a reflection period of 30 days after you received the product, please use the return form or send an email to [email protected] with your name and ordernumber.
I recieved a damagaed package
If the ordered products are received damaged, please send an email to [email protected] prefered with an image of the product and your ordernumber.
We will contact you ASAP to solve this.
I want to return my product or exchange for another
For all products, with exception for custom made, meaning all canvasses, applies a reflection period of 30 days after you received the product, please use the return form or send an email to [email protected] with your name and ordernumber.
Which payment methods are there?
Can I pay with dollars too?
If there are problems with your payment or it doesen’t work please send an email to [email protected]
My payment keeps failing
Maybe you need the pincode on the back of your card. If there is still a problem please try with paypal or call your bank or send an email to [email protected]
When will I get my payment back from the product I returned?
I placed an order but did not get a verification mail
Latest news
How to draw Swampert – Pokémon drawing tutorial
Dear Reskdstroy reader, I recently made this awesome Shiny Swampert drawing and would like toshow you how you can also do this or something similar at home by takingyou through the process from start to finish! If you have not seen it yet, make sure to also check out...